Refund policy

Return & Refund Policy

We want you to feel confident trying VelourSkin. If you're not completely satisfied, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day satisfaction guarantee from the date your order is delivered. If you are not happy with your purchase, you may request a return or refund within this period.

Eligibility for Returns

To be eligible for a return:

  • The item must be used only as intended.

  • The request must be made within 30 days of delivery.

  • Proof of purchase (order number or receipt) is required.

Because our products are personal care items, we do not require items to be returned in unused condition — we understand you need to try them to see results.

How to Start a Return

To initiate a return, please contact our support team at:

support@velourskin.us

Include:

  • Your order number

  • The email used at checkout

  • Reason for return

Our team will respond within 1–2 business days with next steps.

Refunds

Once your request is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your bank to process the refund.

  • Original shipping costs (if applicable) are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery and we will make it right immediately.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.

  • Contact your credit card provider — processing times vary.

  • If you’ve done this and still have not received your refund, contact us at support@velourskin.us.